HRH - Member Services Rep I - Daytime & Weekends
4.
0 Quick Apply Part-time 6 hours ago Full Job Description Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility.
If you are interested and have the skills and desire to make a difference, please continue by completing our online application.
Thank you for your interest in our Y! Position:
Member Services Representative I Association:
Greater Indianapolis Reports To:
Center:
Revised:
November 2011 Grade:
1 Job Code:
1038 FLSA Status:
Non-exempt (Part-time) YMCA Leadership Competency Level:
Leader OUR MISSION To put Christian principles into practice through programs that build healthy spirit, mind and body for all.
OUR CAUSE The Y is committed to strengthening communities through youth development, healthy living and social responsibility.
POSITION SUMMARY The primary function of this position is to provide excellent member services.
MINIMUM QUALIFICATIONS o At least 16 years of age o High school diploma or equivalent preferred o Basic member service skills and telephone etiquette o Data entry skills and basic computer proficiency using standard word processing o Ability to learn and use YMCA software programs o Math and calculator proficiency o Knowledge of filing and basic office procedures and the ability to use the copier and fax machine o Obtain and maintain required training (refer to YMCA Training Plan) and demonstrate YMCA Leadership Competencies for the Member Services Representative I position.
PHYSICAL/MENTAL REQUIREMENTS & WORKING CONDITIONS 1.
Ability to stand for extended periods of time 2.
Ability to sit, walk, kneel, balance, reach, push and pull 3.
Ability to climb stairs (depending on the facility) 4.
Ability to lift and carry up to 40 lbs.
5.
Ability to use close and distant vision 6.
Ability to establish and maintain positive relationships with staff, parents, program participants, the general public and overall work effectively on a team 7.
Ability to work as a team member and possess the core values that meet the YMCA mission 8.
Ability to maintain confidentiality regarding personal information on children, family and YMCA staff 9.
Ability to work in a variety of environments, specifically those fast-paced and subject to noise 10.
Ability to concentrate and work under time constraints, even when distracted by noise and activity 11.
Occasional exposure to heat, cold, water, dirt and dust 12.
Ability to listen and communicate (verbally) with members and staff effectively 13.
Ability to alphabetize, read and write 14.
Ability to prioritize, analyze, reason, solve problems, make sound judgment, draw conclusions, make decisions and occasional negotiate 15.
Ability to follow instructions, give directions/train others and occasionally lead/direct activities 16.
Must display attention to detail, resourcefulness, and adaptability.
17.
Ability to observe and promote safety and security procedures 18.
Ability to physically and mentally respond to emergencies and administer First Aid effectively ESSENTIAL FUNCTIONS 1.
Provide safe environment for all participants, volunteers and staff and may aid staff and members during emergencies.
2.
Greet members with a smile and represent the four core values of respect, responsibility, honesty and caring.
3.
Process program registrations, payments and credit requests for members and participants.
4.
May assist with giving presentations to prospective members.
5.
May process memberships (paperwork and postings).
6.
May create membership photo IDs and issue temporary cards as needed.
7.
May make wellness and massage appointments.
8.
Answer phone calls and give accurate information regarding the Branch programs and/or membership.
9.
Check opening and closing cash drawer for proper amount and denominations.
10.
May balance funds and receipts after each shift.
11.
Document any concerns voiced by members.
12.
Keep brochure rack filled with schedules and other flyers.
13.
Record accident reports, properly completing all forms required.
14.
Communicate with the Director of Business/Administrative Services with computer concerns.
15.
May check daily changes/updates.
Check personal mailbox.
16.
Communicate with other directors on changes (such as scheduling or cancelling) or updates to programs.
NON-ESSENTIAL FUNCTIONS 1.
Attend all staff meetings and training associated with the Member Services Program.
2.
Assist with other projects or activities as needed.
MEMBER INVOLVEMENT 1.
Be informed and up-to-date on the latest developments in your field.
2.
Understand, demonstrate and promote the Mission and Core Values of the YMCA.
3.
Recommend and acquaint members with other YMCA programs and benefits.
4.
Develop relationships that promote the building of small communities.
5.
Support our annual campaign by inviting members to participate.
6.
Be informed about volunteer opportunities and be able to articulate the role and importance of volunteers.
7.
Provide an environment in which valuing diversity is encouraged and the 40 Developmental Assets can be built and emphasized.
EXPECTED RESULTS The effectiveness of performance in this position can be judged by:
o Providing efficient, friendly and accurate member/customer services.
o Creation of a safe and nurturing environment for program participants, members, volunteers and staff.
It is the policy of the YMCA of Greater Indianapolis to provide equal employment opportunity to employees and candidates for employment.
Accordingly, there shall be no discrimination against any employee or candidate for employment due to race, color, religious creed, sex, national origin, age, citizenship, disability or against disabled veterans and veterans of the Vietnam era.
This policy is applicable to the policies governing recruitment, hiring and placement, promotion, training, compensation, employment environment, and separation or termination.
Compliance with this policy is the personal responsibility of all personnel, especially those whose duties are related to the hiring of new employees and the status or tenure of current employees.
Further, as an Equal Opportunity Employer, the company will cooperate fully in the implementation of applicable laws and executive orders.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Quick Apply Part-time 6 hours ago Full Job Description Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility.
If you are interested and have the skills and desire to make a difference, please continue by completing our online application.
Thank you for your interest in our Y! Position:
Member Services Representative I Association:
Greater Indianapolis Reports To:
Center:
Revised:
November 2011 Grade:
1 Job Code:
1038 FLSA Status:
Non-exempt (Part-time) YMCA Leadership Competency Level:
Leader OUR MISSION To put Christian principles into practice through programs that build healthy spirit, mind and body for all.
OUR CAUSE The Y is committed to strengthening communities through youth development, healthy living and social responsibility.
POSITION SUMMARY The primary function of this position is to provide excellent member services.
MINIMUM QUALIFICATIONS o At least 16 years of age o High school diploma or equivalent preferred o Basic member service skills and telephone etiquette o Data entry skills and basic computer proficiency using standard word processing o Ability to learn and use YMCA software programs o Math and calculator proficiency o Knowledge of filing and basic office procedures and the ability to use the copier and fax machine o Obtain and maintain required training (refer to YMCA Training Plan) and demonstrate YMCA Leadership Competencies for the Member Services Representative I position.
PHYSICAL/MENTAL REQUIREMENTS & WORKING CONDITIONS 1.
Ability to stand for extended periods of time 2.
Ability to sit, walk, kneel, balance, reach, push and pull 3.
Ability to climb stairs (depending on the facility) 4.
Ability to lift and carry up to 40 lbs.
5.
Ability to use close and distant vision 6.
Ability to establish and maintain positive relationships with staff, parents, program participants, the general public and overall work effectively on a team 7.
Ability to work as a team member and possess the core values that meet the YMCA mission 8.
Ability to maintain confidentiality regarding personal information on children, family and YMCA staff 9.
Ability to work in a variety of environments, specifically those fast-paced and subject to noise 10.
Ability to concentrate and work under time constraints, even when distracted by noise and activity 11.
Occasional exposure to heat, cold, water, dirt and dust 12.
Ability to listen and communicate (verbally) with members and staff effectively 13.
Ability to alphabetize, read and write 14.
Ability to prioritize, analyze, reason, solve problems, make sound judgment, draw conclusions, make decisions and occasional negotiate 15.
Ability to follow instructions, give directions/train others and occasionally lead/direct activities 16.
Must display attention to detail, resourcefulness, and adaptability.
17.
Ability to observe and promote safety and security procedures 18.
Ability to physically and mentally respond to emergencies and administer First Aid effectively ESSENTIAL FUNCTIONS 1.
Provide safe environment for all participants, volunteers and staff and may aid staff and members during emergencies.
2.
Greet members with a smile and represent the four core values of respect, responsibility, honesty and caring.
3.
Process program registrations, payments and credit requests for members and participants.
4.
May assist with giving presentations to prospective members.
5.
May process memberships (paperwork and postings).
6.
May create membership photo IDs and issue temporary cards as needed.
7.
May make wellness and massage appointments.
8.
Answer phone calls and give accurate information regarding the Branch programs and/or membership.
9.
Check opening and closing cash drawer for proper amount and denominations.
10.
May balance funds and receipts after each shift.
11.
Document any concerns voiced by members.
12.
Keep brochure rack filled with schedules and other flyers.
13.
Record accident reports, properly completing all forms required.
14.
Communicate with the Director of Business/Administrative Services with computer concerns.
15.
May check daily changes/updates.
Check personal mailbox.
16.
Communicate with other directors on changes (such as scheduling or cancelling) or updates to programs.
NON-ESSENTIAL FUNCTIONS 1.
Attend all staff meetings and training associated with the Member Services Program.
2.
Assist with other projects or activities as needed.
MEMBER INVOLVEMENT 1.
Be informed and up-to-date on the latest developments in your field.
2.
Understand, demonstrate and promote the Mission and Core Values of the YMCA.
3.
Recommend and acquaint members with other YMCA programs and benefits.
4.
Develop relationships that promote the building of small communities.
5.
Support our annual campaign by inviting members to participate.
6.
Be informed about volunteer opportunities and be able to articulate the role and importance of volunteers.
7.
Provide an environment in which valuing diversity is encouraged and the 40 Developmental Assets can be built and emphasized.
EXPECTED RESULTS The effectiveness of performance in this position can be judged by:
o Providing efficient, friendly and accurate member/customer services.
o Creation of a safe and nurturing environment for program participants, members, volunteers and staff.
It is the policy of the YMCA of Greater Indianapolis to provide equal employment opportunity to employees and candidates for employment.
Accordingly, there shall be no discrimination against any employee or candidate for employment due to race, color, religious creed, sex, national origin, age, citizenship, disability or against disabled veterans and veterans of the Vietnam era.
This policy is applicable to the policies governing recruitment, hiring and placement, promotion, training, compensation, employment environment, and separation or termination.
Compliance with this policy is the personal responsibility of all personnel, especially those whose duties are related to the hiring of new employees and the status or tenure of current employees.
Further, as an Equal Opportunity Employer, the company will cooperate fully in the implementation of applicable laws and executive orders.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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